We’re dedicated to enhancing your beauty journey through high-quality, thoughtful formulations. At Velare™, customer experience and satisfaction are at the core of everything we do.
1. How often should I use the Velare™ Bio-Collagen Mask?
We recommend using the mask 2–3 times per week for best results. Consistent use helps maintain hydration, firmness, and radiance.
2. Is it suitable for sensitive skin?
Yes, our formula is designed to be gentle and suitable for all skin types, including sensitive skin. However, we always suggest a patch test before first use.
3. How long should I leave the mask on?
Apply the mask for 3-4 hours, then gently remove and massage the remaining serum into your skin—no need to rinse.
4. Can I use it with other skincare products?
Yes! Our masks pair well with your regular skincare routine. Use after cleansing and before moisturizing for maximum absorption.
5. How long does shipping take?
Shipping typically takes 3–7 business days within the UK. You'll receive a tracking number as soon as your order is dispatched.
6. Do you offer a satisfaction guarantee?
Yes! We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us and we'll make it right—no questions asked.
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